FAQ

Is it safe to use my credit card online?

Yes, Australia’s Camping Quartermaster is committed to providing a safe and secure online store for its customers.

When will my credit card be charged?

Your credit card will be charged immediately and goods will be dispatched within two working days of your payment being processed.

How do I contact you if there is a problem or question regarding my order?

Either email us at sales@acqm.com.au or phone us on (07) 3855 1525.

How long will it take for my order to arrive?

For full details on delivery times, please refer to our Estimated Delivery Times.

What do I do if my order has not arrived within the estimated time frame?

If your order has not arrived within the expected time frame, please contact us at sales@acqm.com.au or phone us on (07) 3855 1525.

What is your refund policy?

We stand by the quality of our goods. We like to discuss any issues with our customers to try to work out a solution, so if you require a refund on an internet purchase please contact us at sales@acqm.com.au or phone us on (07) 3855 1525.

.

What if I have forgotten or need to change my member password?

If you have forgotten your password, go to the “login” section of the website and click on the “Password forgotten?” prompt, enter your username or email address and we will email you instructions to reset your password.

.

Do you offer school discounts online?

No, school discounts are currently only available in store.