Australia’s Camping Quartermaster stands behind the quality of our merchandise and is dedicated to providing high quality goods and services for our customers. If you are not happy with your online order for any reason, then do not hesitate to contact us so that we can endeavor to correct the situation.
Australia’s Camping Quartermaster will accept the exchange of any unworn or un-used goods as long as they are in original condition and still have their tags, however please contact us first so that we can determine the best remedy.
Please contact us first on (07) 3667 9557 to discuss your reason for return and your preferred remedy i.e. whether you would like a bigger/smaller size, different colour etc. Where possible we will provide you with the requested exchange, but if out of stock we will provide you with a store credit. Unfortunately if you need to return any items, the postage costs on these returns will be borne by you and shipping and handling costs on returns are non-refundable. Returned items must be received by us in the same condition as you received them, so please pack any returned items carefully to ensure they arrive safely.
If unfortunately you receive damaged goods (damaged in transit or otherwise) then we will provide replacement goods at our discretion provided you contact us about the problem within 7 days of receipt of the goods. Damaged or faulty goods may need to be returned to us, however please contact us first so that we can determine the best remedy.